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Denise Ciardello
Founder, Global Team Solutions

Let our Team help your Team

We work with dentists and their dental teams to create the tools they need to maintain an organized, business-focused, yet FUN environment.

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Janice Janssen, RDH, CFE
Founder, Global Team Solutions

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Management Coaching as Unique as Your Practice

When it comes to coaching, you've got options.

Because one size never fits all, we have a variety of coaching programs that we can further customize especially for you.

Global Consulting Program
Elevation Consulting Program
SPF-Single Protocol Focus Program

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  • New!

    We are taking our very popular OMG! Office Management Guide seminar and focusing it down to topic specific Study Clubs. Visit the shop to learn more about the schedule and how to register.

GTS Programs
Click on the images to learn more.

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This monitoring process provides a “does it make sense”analysis of a practice’s finances. The goal of RAM is to alert you of inconsistencies, as well as make recommendations for“best practices” to create a healthier viewpoint of your practice as a whole.

Maintenance for your Practice’s Finances

“The best offense is a good defense.”-Vince Lombardi

Our Risk Analysis and Monitoring (RAM) Program is designed to provide doctors with peace of mind. We provide the assistance every doctor needs to monitor their patient accounts, along with the day to day operations completed by their team.

This is a cumbersome task for many dentists. And, truly, most dentists are not trained on what to look for in their reports and others just simply do not have the time.

Our RAM program offers a deep dive into the inner-workings of their practice to discover inconsistencies and misappropriations, while giving practitioners the ability to monitor their systems and team on an ongoing basis. This is a new level of protection never offered before that will allow any dentist to detect wrong doing sooner than later.

Our RAM program will help dentists across the U.S. save thousands of dollars by making sure the systems they have in place are the most appropriate ones for their practice, and ensuring that their team are implementing them correctly.

Our detailed analysis and monitoring service provides dental practices with valuable information that could indicate the need for further investigation, giving each practitioner a “does it make sense” analysis of their dental office’s finances.

The goal of our RAM program is to alert dentists as soon as possible of inconsistencies, and make recommendations for “best practices” to create a healthier viewpoint of each office’s operations as a whole.

Practices under our RAM Program will receive monitoring of the practice’s

  • Remote login to client’s practice management software
  • Audit trail review for the quarter
    Day sheets/Deposit slips verified with bank statements
  • Sampling of Insurance EOBs reviewed for proper entry
  • Verification of Credit card transactions
  • Time clock entries substantiated (if applicable)
  • Verification of Accounts payable (if applicable)

Statistics show that 2/3 of all dental offices will be embezzled in the lifetime of their practice. Our RAM program gives you the opportunity to lessen your chances.
Be PROACTIVE and not a STATISTIC. Call us today!

Click to download a Fraud Risk Assessment

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OMG! Office Management Guide® Online training is an online portal offering a great way to train you and your staff on the in's and out's of running an efficient practice. From scheduling to billing to treatment plans.... every single secret that makes every practice successful, now at your fingertips.
OMG! Portal is an online training portal offering a great way to train you and your staff on the in’s and out’s of running an efficient practice. From scheduling to billing
to treatment plans.... every single secret that makes every practice successful, now at your fingertips.

Our OMG! Portal is available 24/7 for a yearly fee that includes a monthly brand- new course. Each course is broken down into modules that allow the greatest flexibility and comfort. You can finish each course at once or do it at your own pace.

These courses are perfect for new employees and seasoned professionals! They help turn down time in your office into productive training time, so give your staff the top-notch training they deserve and watch your practice become an efficient well-oiled machine.

Increase your profits implementing our proven systems focused on the following areas:

• Office management training
• Recall retention
• Insurance management
• Billing and collections
• Scheduling 101
• Treatment case presentation

Sign up for a chance to hear from our experts about the steps you need to take to implement these proven systems and achieve the dental practice of your dreams!

Sign up today!
  • Find out what GTS speakers can do for your next meeting!

    We customize our speaking presentations to deliver specific knowledge and skills to meet your meeting objectives. Our aim is to make the experience rewarding—and fun!—for you and your attendees.

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Global Team Solutions

See What Our Clients are Saying!

  • Discover the secrets to a truly prosperous practice

    Our coaching programs are tailor-made for your specific needs.

  • Put a Little More “Wow” into Every Work Day

    With our customized coaching programs, your practice can achieve its true potential.

  • More Efficient Management for a More Profitable Practice

    Discover your practice’s true potential through our customized coaching programs.

Your dental office is as unique as the people you serve. But there’s one truth that applies to every practice: real success depends on solid management principles. That means being prepared for anything—so you can deliver the top-notch care that keeps patients coming back.

Our coaching programs give you the know-how to achieve new levels of performance and productivity that bring you that real success. Whether you have people who are brand-new to practice management or just need to fine-tune some operations, we can help.

Who We Are

(Click on the portraits to learn more!)

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How long have you been doing what you do?

Global Team Solutions was founded in 2010. Denise and Janice had their independent consulting companies that were thriving for approximately 5 years prior to joining forces to give you Global Team Solutions. Their approaches and philosophies were very similar, and knew they could serve the dental community even better if they teamed up to bring you Global Team Solutions.

Who are your clients?

GTS primarily works with privately owned dental practices. Our clients have ranged from small offices with 1 doctor and only 2-3 team members to multiple doctor practices with 20+ team members.

How are you different from other practice management consultants?

We have all walked in the shoes of the team members; Denise as an office manager, Janice as a hygienist and office manager & Chris has worked as an assistant and office manager. We understand the dental office through practical application.

Additionally, we return to your office on a monthly basis to review previously implemented protocols and train/coach on the next step. We feel that this provides a more customized program, which in turn, creates lasting effects for the team.

What is expected of me?

Our clients and their teams are simply expected to understand that this is not a magic wand, but a series of systems to be applied in your practice. It is going to entail a little bit of change on everyone’s part, which will pay big dividends. We find that practice owners that are committed to taking their practice to the next level will receive the best results when working with Global Team Solutions.

What type of professional is this program NOT going to work?

Please know that we are very selective with whom we work with; we cherry-pick our clients, choosing to (gently) turn away people who aren’t suited for our programs and won’t get the results for which they would have signed up for. (It wouldn’t be fair to them.) Individuals who consistently make excuses for not getting their assignments done, challenging every aspect of the program. If you are one of these people, we gently and respectfully ask that you not call and we hope you understand why. We’ll probably just not work well together and we wouldn’t want you to waste your time or money. Is that fair?

Do your programs work?

Yes! The result of our work is an approach to, over time and with your dedication, works consistently to attract and keep all the patients you need, while maintaining a harmonious working environment. (See Testimonials)

Can I contact some of your former clients for a reference?

Yes! We encourage you to contact our current and previous clients. We can send you a list of our references.

How quickly can I expect results?

This really depends on how long you have been in business and what changes are needed. That being said, practically all of our clients see results within the first couple of months…a lot of times even the very first month of working with us. We get your team motivated and excited to be taking the next steps in your practice’s success.

Will I recover my investment in your consulting services?

Absolutely! Many times our clients report they were able to see the return on their investment within the first couple of months. What you get with our program are techniques that will continue to generate income in your practice for years to come.

While it’s difficult to estimate how quickly you’ll recover your investment in your program, we can say that we’ve had clients recover their full program investment in just a few weeks while other clients may take several months or perhaps even a year or two. We cannot predict with absolute certainty when you’ll recover the full amount of your investment, but we can predict that if you do the work then you’ll reap the rewards in time.

How long is the contract period?

We offer several programs that can be customized to your needs. Every dental practice is different. Please visit: for more details on each of our programs.

Based on everything I’ve read and heard about GTS, I know you’re the one

I want to learn from. What are my options for getting started with you?

Congratulations on making a decision to design the practice of your dreams! We’d be happy to work with you to begin achieving your practice goals.

To get started with your journey to, here are the different programs we’ve created for you:

1 – Practice Analysis – The first step to helping any practice is to understand the needs of the practice.

2 – Global Consulting Program – Comprehensive Business and Clinical coaching to focus on seamless operations in all corners of your practice.

3 – Elevation Consulting Program – A sprint to begin the coaching process.

4 – SPF 5000 Single Protocol Focus Program – Designed to focus on a specific area of need.

OK, I know which program I want. How do we get started?

Great! Did you know that one of the most prominent characteristics of financially successful people is that they take action (yes, even perhaps in light of being afraid)? They take educated risks, are decisive, take action, and they move forward towards success faster as a direct result of this. It’s a well-known fact that these people make decisions based on their gut instinct. So, with that being said, since this feels right for you I say go for it!

Here’s what to do: just click on the “Contact” page on our website and send us a note that you’re ready to get started, or you can email us directly at: If you have any questions please don’t hesitate to email us and we’d be happy to address any questions you have.

There’s an irony in the fact that I know I need to work with you, yet I can’t
afford to – what should I do?

We get this question all the time, and we’re happy to respond to it. Yes, working with us is indeed an investment, not only of your money but also of your time. We pride ourselves in helping clients identify the program that is best for them, and that includes not over-investing in a program if it is not the right solution given where you are. We tell clients that there’s no need to invest in a Cadillac if a Ford will do the trick! We make sure that clients are investing their time and financial resources as wisely as possible when they work with us.

Let’s start by shifting your mindset from I can’t afford it to how can I afford it? Our job is to get you to think in an empowered way about how to move forward, and sometimes that means getting creative about how to afford the guidance that you need. While we’re happy to work with clients to help them determine how to pay for a program, we also ask that if you feel you’re ready to work with us that you do some thinking in advance about how you may be able to afford the program. We’d be happy to explore your ideas with you during our initial call to help you get comfortable with making an investment. Think about where you may be leaving money on the table? Get creative and empower yourself to go after what you want!

OK, I’m ready to do this for myself, but I have a couple of additional questions.
Can I call you?

Great! It sounds like you’re ready to be pulled into your future! Yes, if you have a couple of questions, just email us at and we’ll be happy to walk you through the different options to see which one will be the very best for you. We can’t wait to see you succeed and we are honored to be the one to help you. Let’s get going!


A More Successful Practice is Just Within Reach
Make your practice goals a reality with our customized coaching programs. With many combined years of dental experience, we are eager to share the secrets that can unlock your practice’s real potential.

Practice Analysis

  • 1. Initial meeting. We meet with the doctor or practice owner to get a good idea of their vision for the practice. Here we also find out their opinion of what needs work.

  • 2. Comprehensive examination of the practice. Consider this similar to the comprehensive exam you give patients every day. Learn more

    It includes:

    • Close observation of daily operations to see how efficient and accurate they are.
    • In-depth discussions with the entire team to gain a better understanding of how things run and what people think could be improved.
    • A variety of reports that help us “take the pulse” of your practice in all key areas.

  • 3. Report on findings and recommendations. We create a written report and present it to the doctor or practice owner. It includes a thorough analysis of what we’ve learned as well as our expert recommendations on how and what to address.

  • 4. Implementation. Here’s where we work with the doctor or practice owner to choose a coaching program that will help them accomplish their goals.

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Global Consulting Program

Give Your Practice a Thorough Cleaning

Whether you want to get a new practice off the ground quickly or put your existing practice back on the increased production track, our Global Consulting Program can help you succeed.

With a solid Practice Analysis in hand, we show you how to streamline operations and boost performance in all four corners of your practice. We’re there for you every step of the way—through personal visits. Regular emails. Phone calls. Official reporting. Round-the-clock support. We work closely with every member of your team to “clean up” any processes that are keeping you from meeting your unique goals.

And here’s the best part: it’s not all work. We love building lasting relationships with our clients and we like to make the program fun! It’s all about you and what you want for your practice.

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Elevation Consulting Program

Get a Quick Boost to Lasting Change

Not every practice is ready for a 12-month consulting commitment. That’s why we created the 90-day Elevation Consulting Program. It gives you a good feel for the consulting process and allows you to improve key areas over a short period of time.

For some practices, this program leads to a longer commitment. For other practices, it’s “just what the doctor ordered” and helps gets them right where they want to be.

We start this program with a Practice Analysis and use your vision for the practice as our focal point.

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SPF 5000 (Single Protocol Focus)

Drill Down to Targeted Transformation

Are you seeing success in most areas of your practice, but feel that one specific area could benefit from some expert coaching? Our SPF 5000 Program is your best choice. The 90-day program targets a key area that isn’t working as well as it could be. It allows us to go deep into that area and address the issues that are holding your practice back.

We can focus on areas such as:
Office manager training
Recall retention
Insurance management
Billing and collections
Scheduling 101
Treatment case presentation

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